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[Solved] Crashes when opening in Windows 11

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(@jessrepairhotmail-com)
Active Member
Joined: 1 year ago
Posts: 14
Topic starter  

Hello everyone I own a surface book running Windows 11 followed instructions on your website regarding disabling feature and upon opening the trail version the app closes ? I really like what chameleon offers and promotion will expire soon is there a fix ?? since I already purchased elephant I hope I won’t run into issues with that product if no Windows 11 support available, thank you.


   
SaveTheHuman5
(@savethehuman5)
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Joined: 6 years ago
Posts: 992
 

Please check if your installer is Chameleon-Installer-v1.5.5.ib.exe
Please confirm.

This post was modified 1 year ago 3 times by SaveTheHuman5

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(@jessrepairhotmail-com)
Active Member
Joined: 1 year ago
Posts: 14
Topic starter  

Chameleon-Installer-v1.5.5.ib this version is installed I removed it the first time and it did not even run I removed it and rebooted like normal and reinstalled it and finally open like it did with your trial version now purchased thinking it will be a fixed version still the behavior is still doing the same as soon as I starter to open or create a template BAM it closes I might have to send you a video for you to witness this issue thank you and sorry to be a big pain cheers!

My Windows version and specs--->
OS Name Microsoft Windows 11 Pro
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Microsoft Corporation
System Model Surface Laptop 3
System Type x64-based PC
System SKU Surface_Laptop_3_1872
Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)

Edition Windows 11 Pro
Version 22H2
Installed on ‎9/‎30/‎2022
OS build 22621.1105
Serial number 015909495057
Experience Windows Feature Experience Pack 1000.22638.1000.0

Hope this helps thanks


   
SaveTheHuman5
(@savethehuman5)
Noble Member Admin
Joined: 6 years ago
Posts: 992
 

Hello,
Really sorry but that won't help.
At this moment, you are the only one reporting an issue with the software on windows 11.
I use windows 11 here for code and test purposes, and a few runs a few virtual machines for test also and cant reproduce a crash on windows 11.
Maybe we can schedule remote access to your machine to try to take a faster look to see if can find something.
I can't fix what I can't reproduce here.
You can use the private message available here in the forum to continue talking about this.

About your order, you duplicate the order, so I already refunded one.
Is one payment with access to all my tools, no idea why you duplicate the payment lol, anyway that is good news for you.

This post was modified 1 year ago 2 times by SaveTheHuman5

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(@jessrepairhotmail-com)
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Joined: 1 year ago
Posts: 14
Topic starter  

@savethehuman5 wow did not know that?? thank you for being honest cheers and I thought all this time it was per tool it would cost 9.99 heee, but sure we will have to schedule a day that you may remote and check what could be causing all of this disruption, I will have to test Elephant also thank you Sir!! Mil Gracias!!


   
(@jessrepairhotmail-com)
Active Member
Joined: 1 year ago
Posts: 14
Topic starter  

@savethehuman5 Will do this evening!! working from the office today, I do IT Admin work will send you the results when I get home my friend, thank you your da best!!!


   
(@jessrepairhotmail-com)
Active Member
Joined: 1 year ago
Posts: 14
Topic starter  

it seems to be stable but need to test it again!! but get this my new Microsoft dial decided to take a dump it does not turn on likes it dead changed batteries and Microsoft suggestions and "NADA DAMMM", now in the process of returning it to the seller through Amazon urghhhh so sad I dont know what to do anymore.

PS thank you for all your help if I find issues with Chameleon I will reach out!! Elephant did not launch early but lets place a rest on that for now since I dont think am going to waste money on another dial instead of something I really want cheers!!!

This post was modified 1 year ago 3 times by SaveTheHuman5

   
(@jessrepairhotmail-com)
Active Member
Joined: 1 year ago
Posts: 14
Topic starter  

I had the pleasure of recording Chamaeleon in action so that you may witness the behavior my friend thank you.


   
SaveTheHuman5
(@savethehuman5)
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Joined: 6 years ago
Posts: 992
 

Thank you for the video.
About Elephant, the software requiere a paired surface dial to work, already inform that in other post, in the product landing page and also in the user guide.
please dont do mixed posts, mixed post usually contribute to  confuse to users.
I no want sound grumpy with you but always is better have separated posts.

I delete your third party advertisement, I assume there is no bad intention in what you do...........anyway that not have relation with my products and what I do here in this forum.
I really sorry for your experience with Surface Dial, there is nothing I can do related to that unfortunately. 

This post was modified 1 year ago 6 times by SaveTheHuman5

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(@jessrepairhotmail-com)
Active Member
Joined: 1 year ago
Posts: 14
Topic starter  

Good morning, and no need to feel grumpy. It’s OK I will not mention that product in this post ever again. I did mention it on the other post because I didn’t want to confuse anyone as you stated I will keep it strictly about this product on this post and no don’t feel bad. I ended up buying Microsoft dial again because I was enjoying it fully using it on my surface book and yes, like I stated, you might have to just log back in and tweak certain things that will get this working. I am very cooperative and patient and hope you understand nothing against the product. I am all for it and commit it. Thank you and have a wonderful day. 👍😎🤟


   
(@jessrepairhotmail-com)
Active Member
Joined: 1 year ago
Posts: 14
Topic starter  

Hi there reporting back it works superb on Windows 10 very stable Chameleon!!! was able to create two sliders and assign midi channels to them !! just working in the environment was an excellent experience !! I have some suspicions that it could be my antivirus crippling the first install on Windows 11 I have Avast running ? will have to check that tonight when I reinstall it again and run those commands you suggested ok.


   
SaveTheHuman5
(@savethehuman5)
Noble Member Admin
Joined: 6 years ago
Posts: 992
 

I remove my comment about Regsvr32.exe duet nothing indicates running that command fixes anything.
Yes maybe can be your AV.
In any professional environment, I suggest just using windows defender, which is more than ok.
The command remains on one of your posts, I have not removed it yet.... if nothing is fixed I also remove that, just to prevent people run stuff and not fixing anything.

Reinstall again, and check if works or not.
Try without us that AV, or at least before installing the AV.

This post was modified 1 year ago by SaveTheHuman5

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(@jessrepairhotmail-com)
Active Member
Joined: 1 year ago
Posts: 14
Topic starter  

Will do my friend I noticed that the first time installing it on my Windows 11 machine  damm!!! AV stops it and errors out the program maybe I might have to whitelist it so it wont intervene? we shall see my friend!!! but thank you!!


   
(@jessrepairhotmail-com)
Active Member
Joined: 1 year ago
Posts: 14
Topic starter  

Good evening my friend!! I tested Chameleon without the Antivirus installed I completely removed it also removed Chameleon using revo uninstaller which removed any left over reg keys, installed it fresh and it seems to be stable accept when i start to poke things with nobs or sliders and expand the side chameleon closes out ?? so at this point I have no idea what other fixes I may apply, if you can help me buddy please do so I will appreciate it, I wont be back on my home computer until evening hours as I work the rest of the week at the main office, thank you buddy I attached a video so you may see the behavior of Chameleon, have a pleasant evening!.

PS I did not run the command you suggested early in the chat because you told me that it will not do anything, now on Windows 10 it works with no issues it seems to respond as it should, thank you.

 


   
SaveTheHuman5
(@savethehuman5)
Noble Member Admin
Joined: 6 years ago
Posts: 992
 

Hello.
In order to check what happens I need access to your computer to check.
I can't fix what I cant reproduce here, so next step is access to check.

This post is about

Crashes when opening in Windows 11
What is already solved.

I locked this post now in order to prevent divergence from the original post, this is needed to maintain some minimal order here in the forum.
For remote support, you can use the private message of the forum and also you can open a new thread or in the forum related to any issue non-related to
Crashes when opening in Windows 11.

The command I indicate is for the original trouble. Crashes when opening in Windows 11
There is no relation fo the first problem with the second issue you are reporting now.

About the crash appear on the video, the fix is here:
https://savethehuman5.com/forum/chameleon-troubleshooting-tips-and-tricks/request-remote-support-for-chameleon/

This post was modified 1 year ago 6 times by SaveTheHuman5

About: https://savethehuman5.com/about/
Youtube: https://www.youtube.com/SaveTheHuman5
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