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[Solved] I can't access your website within multiple browsers


tific
 tific
(@tific)
Guest
Joined: 7 months ago
Posts: 1
Topic starter  

Hi.. Are you aware that your website main page is malfunctioning ? I just see a black screen .

Ive tried  Firefox , Waterfox & Chrome .

you can delete this post

 

Take care

tific


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SaveTheHuman5
(@savethehuman5)
Member Admin
Joined: 4 years ago
Posts: 756
 

Hi, Tiffic,  please try pressing f5 in your browsers in order to force reload.
I test here and works ok in all my machines and browser.

For sure all looks like is freeze  (about the software) just a little more time for the next big release 🙂

This post was modified 7 months ago by SaveTheHuman5

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SaveTheHuman5
(@savethehuman5)
Member Admin
Joined: 4 years ago
Posts: 756
 

Hello, some update about this?

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Facebook: https://www.facebook.com/SaveTheHuman5


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tific
(@tific)
Eminent Member
Joined: 3 years ago
Posts: 33
 

Hi... Here's a video screenshot. The link from the top search results won't load on desktop or mobile phone .

https://streamable.com/ecd9mt


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SaveTheHuman5
(@savethehuman5)
Member Admin
Joined: 4 years ago
Posts: 756
 

Its really strange,  you are the only one report this and the site have daily new orders, i tested with over 10 persons multiple place of the world,  web site analizers services etc, example gt metrix and others.

gt

Wil be possible plan/schedule a remote access to your machine with teamviewer for take a look?

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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tific
(@tific)
Eminent Member
Joined: 3 years ago
Posts: 33
 

Here's another video screenshot. Using Waterfox  browser version 2021.02

https://streamable.com/x331k6

 

I can access the site if I avoid clicking on the top search result.   Which lead you to the animated page. The home tab in the forum also leads back to the main page & freezes.

 

https://streamable.com/btorjy

 

 

 

This post was modified 7 months ago 2 times by tific

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SaveTheHuman5
(@savethehuman5)
Member Admin
Joined: 4 years ago
Posts: 756
 

Already cleaned the cache of your browser?
There is nothing  I can do without debug that on your machine, as I said this affects only to you.
Maybe you are trough some proxy and have older files on proxy cache.

Nothing of what you report can be replicated on any of my 4 machines, plus 2 virtual machines, plus my phone, plus my friends, plus some customer and  new users are (users compete orders in the next hours)

Already test the site in your phone?
Please also do it connected form another provider.

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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SaveTheHuman5
(@savethehuman5)
Member Admin
Joined: 4 years ago
Posts: 756
 

I continue test here and there is no way I can replicate the problem.
Please confirm if this happen form your phone connected with 4g, not with your provider.

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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SaveTheHuman5
(@savethehuman5)
Member Admin
Joined: 4 years ago
Posts: 756
 

OK,
Thanks so much for insist, I think finally  I found a problem with a third party loader.........that can be related.
I just replace by my own code now, and some errors disappear from the browser console.
Please test and confirm now.

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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SaveTheHuman5
(@savethehuman5)
Member Admin
Joined: 4 years ago
Posts: 756
 

The third party preloaded generate a strange timeout on javascript blocking the load of the site if visitor not have very faster speed to the server.
So this is a combination of fault code with your speed + script + another issue i found now related to cloudflare.

101% now all is fixed.
Thanks again tiffic!!! I start think this only happens to you, but for sure this after other users.
Please re-confirm all back to normal form your side.

This post was modified 7 months ago 2 times by SaveTheHuman5

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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tific
(@tific)
Eminent Member
Joined: 3 years ago
Posts: 33
 

Heres another update.

https://streamable.com/wjysfz

 

This is a fresh install of Firefox & Waterfox browser with no addons. Firefox seems ok now but the home page issue remains with Waterfox.

Waterfox is my most frequently used browser & I usually use an adblocker & Ghostery add on.. I also image restore one of my pc's every week so everything is clean & new for researching & testing etc. I never noticed any issues until I tried to navigate the site to download a new version of Chameleon.


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