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[Solved] Cannot Activate Elephant - User and Password are correct


SS-Dial
(@ss-dial)
New Member Registered
Joined: 2 years ago
Posts: 3
Topic starter  

Hello. 

At the moment i have to completely reinstall my computer and windows. 
After installing Elephant i cannot activate it via license manager. User or password are incorrect. This is what i do not understand because i can log into my account - see this post. Surface Dial was connected first and was running fine. 

What should i do? Now i stuck with the rest of my Doings. 

Please help. 


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SaveTheHuman5
(@savethehuman5)
Member
Joined: 3 years ago
Posts: 662
 

Hello.

Can logout of the forum and relogin using the same user and pass you use for activate?

Please confirm

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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SS-Dial
(@ss-dial)
New Member Registered
Joined: 2 years ago
Posts: 3
Topic starter  

@savethehuman5

Hi. 
I can confirm that i use the same user and password for activate which are working when i log into my account. I also reset my password just to be sure. Also reinstalled Elephant on my      
old computer with the same result. No success. 


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SaveTheHuman5
(@savethehuman5)
Member
Joined: 3 years ago
Posts: 662
 

Hello, I enable the chat, find on the main page of the site chat button on the botom part of the web.
Star a session.

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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SaveTheHuman5
(@savethehuman5)
Member
Joined: 3 years ago
Posts: 662
 

I open the chat for you, please reply the chat.

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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SaveTheHuman5
(@savethehuman5)
Member
Joined: 3 years ago
Posts: 662
 

The problem is fixed, just re-downloading and reinstalling the software all back to normal.
Thanks for your time and collaboration to fix this issue.
The installer labelled as Elephant-Installer-v1.9.3-b or any newer do the trick.

Marcus provide to me access to his computer, and we can debug this issue.
Thanks again!

This post was modified 2 months ago 3 times by SaveTheHuman5

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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SS-Dial
(@ss-dial)
New Member Registered
Joined: 2 years ago
Posts: 3
Topic starter  

@savethehuman5

thank you for your quick help.  
tomorrow i can continue to set up my new system. 


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