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Topic starter
03/03/2021 2:11 pm
Hello.
At the moment i have to completely reinstall my computer and windows.
After installing Elephant i cannot activate it via license manager. User or password are incorrect. This is what i do not understand because i can log into my account - see this post. Surface Dial was connected first and was running fine.
What should i do? Now i stuck with the rest of my Doings.
Please help.
03/03/2021 2:20 pm
Hello.
Can logout of the forum and relogin using the same user and pass you use for activate?
Please confirm
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Topic starter
03/03/2021 2:33 pm
Hi.
I can confirm that i use the same user and password for activate which are working when i log into my account. I also reset my password just to be sure. Also reinstalled Elephant on my
old computer with the same result. No success.
03/03/2021 2:58 pm
Hello, I enable the chat, find on the main page of the site chat button on the botom part of the web.
Star a session.
About: https://savethehuman5.com/about/
Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5
03/03/2021 3:18 pm
I open the chat for you, please reply the chat.
About: https://savethehuman5.com/about/
Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5
03/03/2021 5:02 pm
The problem is fixed, just re-downloading and reinstalling the software all back to normal.
Thanks for your time and collaboration to fix this issue.
The installer labelled as Elephant-Installer-v1.9.3-b or any newer do the trick.
Marcus provide to me access to his computer, and we can debug this issue.
Thanks again!
About: https://savethehuman5.com/about/
Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5
Topic starter
03/03/2021 5:44 pm
thank you for your quick help.
tomorrow i can continue to set up my new system.
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