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Chameleon Crashes when loading all templates or projects


Toby Craig
(@intrasonic)
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Joined: 4 months ago
Posts: 5
Topic starter  

Hi all, 

I just purchased Chameleon 1.3 and installed it. Editing a blank project works fine, but loading anything either from load latest, or the templates or my saved projects instantly crashes the software. There is no error message, the software just closes.

Can anyone help?

Many thanks!


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SaveTheHuman5
(@savethehuman5)
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Joined: 3 years ago
Posts: 662
 

Hi. If load any of the included templates. The software crash? Or only with the tempamte you create?

Youtube: https://www.youtube.com/SaveTheHuman5
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SaveTheHuman5
(@savethehuman5)
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Impossible to reproduce the problem here, I can load included  templates and a template I create with random objects.
Please provide more info.

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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Toby Craig
(@intrasonic)
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Joined: 4 months ago
Posts: 5
Topic starter  

@savethehuman5

Thanks for the fast reply! 

The problem happens when I open any project, also the templates and also when I press "Load Latest". I have installed the software on 2 different physical PC's, both have the same issue.

I'm attaching 2 videos to demonstrate the problem.

Create and edit works fine, the crashes only seem to happen when trying to open file or use the saved project.

It also happens when I press load & reset.

Windows 10 OS Build: 19042.685

Version 20H2

Sorry if I'm missing something obvious.

 

This post was modified 4 months ago 3 times by Toby Craig

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SaveTheHuman5
(@savethehuman5)
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I think I need access to your computer, in order to check.
I test here in multiple machines with no problem.
Can install teamviewer and provide access to me trough private message?

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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Toby Craig
(@intrasonic)
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Joined: 4 months ago
Posts: 5
Topic starter  

@savethehuman5

I haven't created a single template yet. I only purchased the software a couple of hours ago. The crashes happen with the built-in templates as demonstrated in the video.

Would it help if I created a random 3-4 button test template and attached it?


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Toby Craig
(@intrasonic)
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Joined: 4 months ago
Posts: 5
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@savethehuman5

Sure, I have Teamviewer. I just tried to PM you but the Forum told me I'm not allowed to write PM's yet. Could you please enable the feaure?

Many thanks


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SaveTheHuman5
(@savethehuman5)
Member
Joined: 3 years ago
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Need access to your computer in order to debug in your computer, cant fix what can reproduce.
You should install teamviewer and provide access trough private message.

Is windows 32 bits or windows 64?

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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SaveTheHuman5
(@savethehuman5)
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Joined: 3 years ago
Posts: 662
 

https://teamviwer.com/
Run that software, send to me access trough a private message or trough e-mail to [email protected]

Confirm if your machines run 32 or 64 bits versions of windows.

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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Toby Craig
(@intrasonic)
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Joined: 4 months ago
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Topic starter  

@savethehuman5

It's 64Bit windows. 

Could you please enable my Forum option to send private messages? Then I can send you the TV login details.


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SaveTheHuman5
(@savethehuman5)
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Posts: 662
 

Private message feature is active.
Use the email please.

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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SaveTheHuman5
(@savethehuman5)
Member
Joined: 3 years ago
Posts: 662
 

Windows  Version 20H2 installed here, CHAMELEON run correctly.
Need access again to your machine in order try to find what cause this issue in your computers.
Please contact to me when speed of your network back to normal.

Youtube: https://www.youtube.com/SaveTheHuman5
Facebook: https://www.facebook.com/SaveTheHuman5


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